Tasha Mabins

349 DuPage Drive

Bolingbrook, IL, 60440

(630) 806-6910 / (708) 331-803-0103

hughes.tasha@yahoo.com

CAREER OBJECTIVE:

Seeking a challenging position in a fast-paced, results-oriented environment where I can maintain an on going learning process with opportunities for professional growth and advancement.

•          Project ManagementCustomer Service

•          LeadershipIntegrity

•          Time ManagementTeam Player

•          Enthusiastic

WORK EXPERIENCE:

Volt Services

Emerson May 2016 – Present   Schaumburg, Illinois 60173

Field Service Specialist

 

·               Work closely with internal departments and customer to ensure order accuracy and delivery

·               Heavy call volume inbound and outbound

·               Data entry of all calls in system along with details about the call and resolution

·               Primary point of contact for all customer expectations and sales escalations to complete each order within the standard intervals or better

·               Working in Excel, Word and Outlook on daily basis

·               Working with customers, vendors and sales

·               Shipping and receiving

·               Dispatching drivers to pick up demos from different locations

·               Met the On-Time Performance (OTP) of customer requested services

·               Provides technical assistance to customers

·               Monitors customer's orders, track status and communicate with customers

·               Responds to urgent, unexpected work requests by prioritizing work & rearranging work schedules for Sales

·               Billing and Pricing Coordinator.

·               Work directly with business customers and the respective account teams to fully resolve concerns

·               Resolves jeopardy situations that may delay order completion

·               FedEx and Ups and Freight carriers for all shipments

·               Order all new and replacement equipment for new and existing services and keeping track of customer’s equipment as well as keeping the customer update thru the shipping process

Apex

Comcast           July 2015 – November 2015     Naperville, Illinois 60104

Network Provisioner/ Advanced Project Manager

 

·               Mange orders from acceptance to billing.

·               Work directly with vendors for FOC for New and Hot Cut orders

·               Provisioned T1, SIP, Point to Point, Ethernet, BVE and DS3 orders

·               Worked with the LERG / LEC for all new ASRs

·               Schedule Day of Installation and Day of Cutover support.

·               Work closely with internal departments to ensure order accuracy and delivery.

·               Manager for order escalations.

·               Schedules & loads Field Technician daily work assignments, according to geography and customer-expected due dates, and organizational efficiencies

·               Met the On-Time Performance (OTP) of customer requested services

·               Experience with WebTop, Workbench and Salesforce applications.

·               Provides technical assistance to customers during the planning and coordination of network tests.

·               Set up all meetings/KOM (kick off meeting) via Skype, also thru email for all new and existing services with the technician, sales representatives and the customer.

·               Monitors customer's orders, track status and communicate with customers

·               Responds to urgent, unexpected work requests by prioritizing work & rearranging work schedules of Field Technicians and vendors

·               Acts as a first point of escalation for Field Operations and third-party vendors by providing status & detailed feedback to both internal & external organizations via phone, email, or instant messaging

·               Billing and Pricing Coordinator.

·               Work directly with business customers and the respective account teams to fully resolve concerns

·               Resolves jeopardy situations that may delay order completion

·               Order all new and replacement equipment for new and existing services and keeping track of customer’s equipment as well as keeping the customer update thru the shipping process

Adecco                             

United Healthcare    October 2014 – July 2015      Lisle, Illinois 60440

Project Manager/Small Operations Specialist

 

·               Professional communication skills both verbal and written with Brokers and Agencies.

·               Navigate and update various tracking systems with progression information.

·               Managed all new accounts in the Central Region.

·               Coordinating cases from the quota through the enrollment process.

·               Support functions related to new business sales 1-100 groups supporting the Sales Executive in field markets for new business.

·               Adherence to productivity metrics.

·               Handle 25 to 30 cases a day.

·               Frequent interaction with external brokers and or agencies.

·               Handle tight deadlines in high volume periods.

·               Multi task and prioritize work questions coming from Sales Executive and outside customers. 

Order Entry for new and revised contracts

·               Billing issues and contract issues updated daily.

Adecco

Ecolab              January 2014 – October 2014     Naperville, Illinois 60440

Customer Service/Data Entry Specialist

 

·               Respond to urgent fax, email and on line inspections that has to be entered in a timely manner.

·               Received inbound calls from Health Department all over the nation as well as outbound calling to Inspectors and Health Departments to answer any questions and to get the accuracy of complaints and inspections.

·               Collections support for new units, permit alignment and locating correct data and entering it in the system for new inspections to be generated.

·               Worked on special data entry projects for Collections and for Quality control.

·               Entered over 80 inspections a day.

·               Billing forms for corrections and credits

 

Neutral Tandem (Inteliquent)

Network Provisioner / Project Manager   April 2006 - August 2009   Chicago, Illinois 60554

 

·               Provision and implementation of DS-3, DS-1, DS-0 for customer’s point to point, Frame-relay, ATM, ISDN, and VOIP products / networks, SS7 orders

·               Met the On-Time Performance (OTP) of customer requested services

·               Provides feedback on enhancements & changes to existing services

·               Issue T1 / Trunking ASR

·               Experience in sending ASR's to CLEC and the LEC for DS3 and trunk group orders.

·               Routinely applies procedural changes for implementation of special projects as directed by management

·               Provides technical assistance to customers during the planning and coordination of network tests.

·               Knowledge of telecommunications protocols & methodologies.

MCI WorldCom

Network Provisioner/ Project Manager June 1990-April 2006 Downers Grove, Illinois 60442

·               Performs research, validation, and assembly of Field Operations work request, with no supervision

·               Schedules & loads Field Technician daily work assignments, according to geography and customer-expected due dates, and organizational efficiencies

·               Responds to urgent, unexpected work requests by prioritizing work & rearranging work schedules of Field Technicians and vendors

·               Acts as a first point of escalation for Field Operations and third-party vendors by providing status & detailed feedback to both internal & external organizations via phone, email, or instant messaging

·               Work directly with escalated business customers and the respective account teams to fully resolve concerns

·               Monitors customer's orders, track status and communicate with customers

·               Resolves jeopardy situations that may delay order completion

·               Design and implementation of DS-3, DS-1, DS-0 for customer’s point to point, Frame-relay, ATM, ISDN, and VOIP products / networks, SS7, Point to Point, Ethernet.

·               Met the On-Time Performance (OTP) of customer requested services

·               Provides feedback on enhancements & changes to existing & future services.

·               Issue T1 Trunking ASR

·               Work directly with vendors for FOC for New and Hot Cut orders

·               Routinely applied procedural changes for implementation of special projects as directed by management

·               Provides technical assistance to customers during the planning and coordination of network tests.

·               Billing and pricing for all new orders

 

PROFILE:

·                                      Exceptional verbal and written communication skills

·                                      Demonstrated and proven ability to problem solve

·                                      Excellent organizational skills

·                                      Flexible

·                                      Customer focused

·                                      Detail-oriented

EDUCATION:

Proviso West High School: Hillside II Graduated: High School Diploma

 

SKILLS:

Proficient in the use of personal / business computers (WINDOWS XP / NT/ VISTA / 7) Working knowledge of Microsoft Office Suite, Excel Internet Explorer, and Email. Mecca, Netpro, Integrated Testing System, Installation Manager, T1 Trunking ASR, FOC from Vendor’s, AS400 and ETMS Can type 55 words per minute Alpha and Numeric data entry 15000ksph, Workbench, Salesforce, EDI, WebTop, worked with the LERG and the Access Database, Billing Coordinator, Project Manager, Project Coordinator, Dispatcher, Call Center Representative, Order Entry, Warehouse picker, packer